Klaus Hoffmann

“Follow-up , 23 May 2025 After raising concerns about my experience at Esvita Clinic, I’m writing to share that the issue is now being resolved. Following an internal investigation, the clinic acknowledged the miscommunication regarding an additional charge and approved a refund, which is currently being processed. I want to thank the Patient Rights and Planning Specialist for taking my concerns seriously, handling the matter professionally, and working to restore trust. Her involvement made a real difference, and I appreciate her support throughouthe process. **** Initial review 15 May 2025: I traveled from Berlin to Istanbul in early May 2025 to have surgery at Esvita Clinic. Everything seemed professional,until I was already in the hospital and about to enter the operating room. That’s when the pressure started. I was suddenly told I needed to pay more for a procedure (cartilage graft) that might be done. I agreed, on the clear written promise that if the graft wasn’t performed, I’d be reimbursed. After surgery, it was confirmed no cartilage graft was done,but the refund never came. Since then, Esvita has avoided responsibility, stopped answering messages, and ignored screenshots of their clear commitment. It’s a manipulative tactic: make you feel trapped in a foreign country, minutes from surgery, and push for more payment. I later discovered others experienced the same. This is about more than money. It’s about trust. And Esvita broke it. Even if they offer lower prices, be warned: their strategy is to upsell once you’re vulnerable. I no longer trust this clinic,and am now considering legal action to recover what they owe me. If you value clarity, ethics, and peace of mind, I urge you to look elsewhere.”